Traxit privacy policy

Traxit provides field-service software to businesses and their authorized workers. Your employer or the organization that provides your Traxit workspace may control the business records in that workspace. Traxit uses those records to provide the service to that organization.

• Account information, such as your name, email address, phone number, the code that identifies your account, whether you are signed in, and the workspaces you belong to.
• Field-service records, including customers, contacts, properties, jobs, appointments, assets, inspections, deficiencies, quotes, invoices, comments, time records, and related settings.
• Content you submit, such as photos, documents, signatures, inspection answers, comments, and details about uploaded files, such as file names and types.
• Job videos you record or upload to document field work, including any sound they capture. On iPhone, Traxit asks for microphone access to record sound with job videos. Videos are stored with the job's other attachments and are kept and deleted the same way.
• Precise location captured only when you choose to clock in or clock out. Traxit stores the location with the clock event so authorized workspace managers can verify attendance and document that service occurred at the job site. Traxit does not collect location in the background.
• Information that helps us keep Traxit working and investigate problems. This includes details about your device and app, codes that distinguish one visit from another, error and crash reports, security records, and measurements of how quickly the app responds. Our error-reporting provider collects performance measurements for 20% of app operations. Error reports may include screenshots and details about how items are arranged on the screen.
• Recordings of your use of Traxit that are sent to our error-reporting provider when an error occurs. These recordings let us review what happened on screen. They may show text, images, customer and job information, and information you type into forms, even if you have not saved it. On the website, passwords, sign-in and verification codes, payment-card fields, and account security screens are hidden from these recordings. The mobile sign-in form is also hidden.
• Information about how you use the website while signed in, including pages visited, how long you stay on each page, the buttons, links, and form controls you use, repeated or unresponsive clicks, page loading speed and responsiveness, completion of certain tasks, and feedback you submit. We use a service provider to understand this activity. These usage reports include a code identifying your account, a code used in place of your workspace name, and the name of your access group. They may include the wording of buttons and labels that are part of Traxit itself, but not text from your workspace's records or anything you type. We remove workspace names and codes identifying individual records from the page addresses included in these reports.
• Recordings of how pages are laid out and how you move through them while signed in to the website, sent to the same usage-reporting provider. All text, information you type into forms, and images are hidden in these recordings before they leave your browser, so they show the arrangement of the page and where you click rather than what it says.

We use information to:

• sign users in and give them access to the correct workspace;
• schedule, document, inspect, complete, and bill field-service work;
• record clock-in and clock-out times, verify attendance, and document service at job sites when that feature is used;
• store and share records and files that users submit;
• understand which features people use and how well they work so we can maintain and improve Traxit;
• protect Traxit and fix problems; and
• meet our legal and contract requirements.

Traxit uses other companies to handle sign-in, store records and files, run the app, send emails, measure performance, understand how the website is used, and report errors. These companies handle information on Traxit's behalf to provide their services. Traxit requires anyone receiving user data to provide the same or equivalent protection described in this policy and required by applicable law and platform rules. We may also share information when directed by the customer organization, required by law, or necessary to protect users, Traxit, or others. Traxit does not sell personal information or use it to target advertising based on your activity.

We keep customer workspace information while the customer maintains a paid Traxit subscription. After a subscription ends, Traxit keeps the workspace information in its working systems for up to 60 days before deleting it. Backup copies may remain for up to an additional 60 days while backups are replaced. We may keep some information longer where needed for valid security, contract, financial, or legal reasons. Requests involving an organization's business records may need to be handled or approved by that organization.

A signed-in user can delete their Traxit account from Settings in the mobile app. Deletion disables access to every workspace and deletes the account with our sign-in provider. We clear the account email and sign-in identifiers and remove registered push notification tokens. We keep the user's first and last name so the employer's work history shows who did the work. The employer's business records, including timesheets, inspections, photos, videos, comments, and signatures, remain with the company.

Account deletion requests removal of the person's PostHog analytics profile and events. PostHog processes this deletion asynchronously. Sentry diagnostic data expires under its 90-day retention period. Deleted data may remain in backups until those backups expire within the backup retention period described above.

If you cannot sign in, email support@traxitapp.com or visit our account deletion and privacy request page. We verify your identity and complete account deletion requests within 30 days. Deleting your login does not require your employer's approval; requests to delete company business records are handled separately with that organization.

We use security tools, staff procedures, and access controls to help protect information. No system can guarantee complete security. Keep your password and sign-in codes private, and tell us if you suspect someone has accessed your account without permission.

Traxit is a business application intended only for users who are at least 18 years old. We do not knowingly provide the service to or collect personal information from anyone under 18.

Traxit is offered for use in the United States. We intend to keep the servers running the service in the United States. Our service providers may hire other companies to help deliver their services, as described in their terms and privacy notices.

We may update this policy as Traxit or applicable requirements change. We will publish the updated policy here and revise the effective date.

Questions can be sent to support@traxitapp.com.