Delete your Traxit account

Email us from the address you use for your Traxit account. Include your name, employer or workspace, and tell us whether you want to see, correct, or delete your account information. If you cannot access your account email, contact support@traxitapp.com from an address where we can reach you so we can verify your identity another way. Do not email passwords, sign-in codes, government-issued identification numbers, or private information from your files.

We delete your sign-in account, disable access to all workspaces, clear your account email and sign-in identifiers, and remove registered push notification tokens. We request deletion of your PostHog analytics profile and events; PostHog processes deletion asynchronously.

Your first and last name stay so your employer's work history shows who did the work. Timesheets, inspections, photos, comments, and signatures stay as the company's business records. Sentry diagnostics expire after 90 days. Deleted data remains in backups until those backups expire.

Company workspace records remain while the subscription is active. After it ends, records may remain in active systems for up to 60 days, and in backups for up to an additional 60 days, subject to the exceptions in our privacy policy.

We verify your identity and complete account deletion requests within 30 days. We will confirm completion and explain what was retained. Your employer does not need to approve deletion of your login. Requests to delete the company's business records are handled separately with that organization.